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What Should I Look For in an HVAC Company?
March 26, 2013
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Let’s face it: replacing the HVAC system is usually the last thing someone wants to do!  Replacing a furnace and/or air conditioner is an investment in your home.  People often think about the brand of equipment, equipment efficiency and the budget, but what about the company that will install the new equipment?  Did you know that many brands of equipment are comparable in features, but how well it works is really dependent on how well it’s installed?  What should you look for in an HVAC company?  Here are a few things to consider:

Most importantly, is the company insured and bonded?  In the off-chance that something should happen during the install, such as an injury or property damage, does the company carry liability insurance and a bond to cover the damages?  Another example, straight from John Moore Insurance Agency, is this: the installation of your new HVAC system takes two days so the company leaves material in your garage with the intent of installing it the following day.  If that material gets stolen or vandalized, would that be a claim on your personal insurance policy?  Not if you’ve hired a company that is insured and bonded!

Is the company licensed in Marion County?  If you live in Marion County, the City of Indianapolis requires a permit to replace/install a new furnace, air conditioner or heat pump.  Only licensed companies can pull permits.  The purpose of this is to ensure that your installation is done properly and to code.  What happens if a permit is not pulled?  If code enforcement sees work being done and there is not a permit, work will be ordered to stop, a permit will have to be pulled and a fine paid.

Do you know of anyone that’s worked with the company?  I think it’s safe to say that we always feel more comfortable working with a company that was referred by someone else.  If someone thinks highly enough of a business to recommend them, then they’ve had a good customer experience and it’s likely that you will too.  If you don’t know anyone that’s personally worked with them, check out their website or see if they have any customer reviews online.  Then, follow your gut!

What is the policy on service and warranty?  After the company installs your new HVAC system, are they also able to maintain and service it?  Does the company offer 24 hour service?  Is it easy to get in touch with them?  Will the company handle equipment warranties?  Ask questions!

So many times, homeowners think only about the equipment to be installed and price.  While these are important factors, it’s just as important to choose the right company.  Experience, proper licensing and insurance, and reliability make all the difference.