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LCS News
What is a Service Call?
December 11, 2012
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It’s a Wednesday morning and your alarm goes off at 6:00am.  As you get up, you notice it’s a little chilly in the house.  You move to the thermostat and see that even though it’s set for 70 degrees, it’s only 62 degrees in your house!  Your heart drops and you think…I don’t need this today!  Has this ever happened to you?  If it ever does happen, here’s what you can expect when you make that call to have your furnace repaired:

An appointment scheduled for a furnace repair will include a service call.  What is a service call?  A service call is an initial fee which covers the drive to your home, the diagnosis of the repair needed, and the first 30 minutes of labor.  Here at LCS Heating and Cooling, a service call during regular business hours is $79.

If it’s a quick fix and there are no parts needed to complete the repair, $79 may be the final bill.  If parts are needed for the repair, your technician will explain the problem and tell you how much it will cost to complete the repair.  At that point, you can choose whether or not you’d like the repair done.  Whether you choose to repair the problem then, wait, or seek a second opinion, you’ll still owe $79 to cover the cost of traveling to your home and diagnosing your HVAC problem.

We are asked occasionally if the service call can be reduced or waived.  There are a few occasions in which the service call is altered from the original $79.  These are:

  • If you are in need of service within 30 days of your last service, there will be no service call charge.
  • If you have an annual maintenance plan, your service call and repairs will always be at a reduced rate.
  • If the repair needed is over $300, the service call will be waived.

Hopefully you won’t need a service call this year but if you do, it certainly helps to have an idea of what to expect!  As always, keep in mind that regular filter changes and regular maintenance will keep your furnace running at its best!  Call us to schedule your furnace maintenance, furnace repair or to sign up for our filter program!